I strongly caution anyone against purchasing a Haier product. Haier has far and away the worst customer service I have ever encountered. I purchased a Haier Portable Air Conditioner in July 2011. The unit was "dead on arrival," completely nonfunctional. When I called Haier customer support, I was instructed to make a service appointment.
Nearly four months later, after four separate visits from the servicer to my home, the unit remained as nonfunctional as when it first arrived. During this time, I spent countless hours on the phone with at least half a dozen Haier representatives, none of whom was even remotely helpful. Interacting with Haier's customer support was truly excruciating; I would rather jab a needle repeatedly into my eye than endure it again. Most agents were both incompetent and unsympathetic. In numerous instances, I was denied access to a supervisor, told instead I would have to wait for a call back, but never received one. On the rare occasion I was privileged to speak to a "supervisor," I quickly discovered that the person to whom I spoke had no authority or capacity to resolve my situation in any kind of satisfactory (much less expedient) manner. For all their ineptitude, the members of the Haier team have attained expert status when it comes to "passing the buck."
Following the second service visit, in September, I requested a refund, which Haier's corporate office rejected, without ever bothering to inquire about the circumstances which led me to make such a request in the first place, and without ever informing me of this decision, despite a stated policy of notification within 24 to 48 hours.
At the fourth service visit, in November, the repairman told me he intended to reorder parts which had already been replaced on a previous visit, as well as a power cord he knew was not actually broken. He was appropriately apologetic, but said that was the best he could offer me under Haier's warranty. He confided that these units are notoriously unreliable, and that he would advise against buying one.
Finally, after repeated calls (bordering, out of necessity, on badgering), I succeeded in submitting a formal complaint as well as a second refund request to a customer specialist from Haier's corporate office. Though this individual professed a strong desire to assist me, I remained skeptical of Haier's commitment to resolving the situation to my satisfaction, given that she immediately questioned whether a refund would be feasible, again citing the "terms of the warranty." Sure enough, a week later, I learned that my refund request had been denied again (though, on this go round, Haier was at least kind enough to inform me.) After a brief exchange with the Haier messenger revealed she had no knowledge of my specific case, I relented to a superior adversary and accepted Haier's ever-so-generous concession to process an exchange (provided, naturally, I could jump through a few more hoops and complete a shipping assignment at my own expense.) I look forward to receiving another broken product, which will sit in a state of partial disassembly on my living room floor for four more months while I patiently receive another parade of repairmen with six hour appointment windows.
Haier offers a captivating combination of shoddy craftsmanship and shameful customer service. It is my sincere hope that potential Haier customers will learn from my experience and avoid doing business with this company.
Nearly four months later, after four separate visits from the servicer to my home, the unit remained as nonfunctional as when it first arrived. During this time, I spent countless hours on the phone with at least half a dozen Haier representatives, none of whom was even remotely helpful. Interacting with Haier's customer support was truly excruciating; I would rather jab a needle repeatedly into my eye than endure it again. Most agents were both incompetent and unsympathetic. In numerous instances, I was denied access to a supervisor, told instead I would have to wait for a call back, but never received one. On the rare occasion I was privileged to speak to a "supervisor," I quickly discovered that the person to whom I spoke had no authority or capacity to resolve my situation in any kind of satisfactory (much less expedient) manner. For all their ineptitude, the members of the Haier team have attained expert status when it comes to "passing the buck."
Following the second service visit, in September, I requested a refund, which Haier's corporate office rejected, without ever bothering to inquire about the circumstances which led me to make such a request in the first place, and without ever informing me of this decision, despite a stated policy of notification within 24 to 48 hours.
At the fourth service visit, in November, the repairman told me he intended to reorder parts which had already been replaced on a previous visit, as well as a power cord he knew was not actually broken. He was appropriately apologetic, but said that was the best he could offer me under Haier's warranty. He confided that these units are notoriously unreliable, and that he would advise against buying one.
Finally, after repeated calls (bordering, out of necessity, on badgering), I succeeded in submitting a formal complaint as well as a second refund request to a customer specialist from Haier's corporate office. Though this individual professed a strong desire to assist me, I remained skeptical of Haier's commitment to resolving the situation to my satisfaction, given that she immediately questioned whether a refund would be feasible, again citing the "terms of the warranty." Sure enough, a week later, I learned that my refund request had been denied again (though, on this go round, Haier was at least kind enough to inform me.) After a brief exchange with the Haier messenger revealed she had no knowledge of my specific case, I relented to a superior adversary and accepted Haier's ever-so-generous concession to process an exchange (provided, naturally, I could jump through a few more hoops and complete a shipping assignment at my own expense.) I look forward to receiving another broken product, which will sit in a state of partial disassembly on my living room floor for four more months while I patiently receive another parade of repairmen with six hour appointment windows.
Haier offers a captivating combination of shoddy craftsmanship and shameful customer service. It is my sincere hope that potential Haier customers will learn from my experience and avoid doing business with this company.
Product Description
Air conditioners rarely provide effective and efficient cooling. Portable air conditioners like the Haier CPN14XC9 are unique because they provide powerful cooling but are also extremely energy efficient.
Features
- Refrigerant
- ROHS Compliant Free of Lead and Mercury
- Auto Evaporation Allows Continuous Operation without Water Removal
- 3 Modes Cool, Dehumidify, Fan
- 3 cooling and 3 Fan Speeds
No comments:
Post a Comment